Shipping policy
1. Delivery Timeframes
Once your order is processed, estimated delivery times are:
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Spain (Correos Express / Correos): 3-15 business days
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European Union (FedEx / DHL): 7-20 business days
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Rest of World (FedEx / DHL): 15-30 business days
Note: Delivery times may vary due to factors beyond our control (customs, weather conditions, etc.).
2. Order Processing
All our vintage products undergo a strict inspection and specialized packaging process to ensure safe transportation.
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Standard processing time: 5-10 business days
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Delicate or oversized items: Up to 15 business days (we will notify you if additional time is required)
You will receive a tracking number via email once your order ships.
3. Customs Duties & Taxes
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Shipments within the European Union: No additional charges
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International shipments (outside European Union): Import duties and taxes may apply, which are the customer's responsibility. We recommend checking local regulations before ordering.
Important:
If the customer refuses to pay customs duties or declines the package for any reason unrelated to us, they will be responsible for all shipping costs. This includes:-
The original shipping cost (which will not be refunded).
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Any return shipping fees charged by the courier (which will be deducted from any potential refund).
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4. Shipping Insurance & Protection
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All shipments include basic insurance against loss or damage
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For extended coverage, please contact us before completing your purchase
5. Returns for Shipping Errors
If you receive an incorrect or damaged product:
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Notify us at info@technogold.es within 48 hours
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Include photos of the product and original packaging
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We will cover return shipping costs for replacement or refund
Additional Notes:
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We reserve the right to refuse service to customers with excessive return requests
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Shipping costs are non-refundable except in cases of our error
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Contact us before returning any items - unauthorized returns will not be accepted